Remote Customer service Jobs • Customer Service

Responding to customer inquiries primarily via live chat or e-mail, assisting with questions about orders, accounts, products, and deliveries. Using internal tools to resolve customer issues and guide them through minor technical problems. Communicating professionally and courteously in accordance with our client’s standards and following established processes and quality guidelines.

Using excellent communication and multitasking skills, you will respond timely to customer inquiries and process requests. You will research customer issues, identify customer needs, and provide workable solutions, including scheduling appointments and assisting with insurance questions.

The Candidate Care Agent delivers customer service, enhancing client candidate interactions with immediate availability, single call resolution, and unprecedented responsiveness. They provide seamless customer support through various channels, screen candidates, and update statuses in recruitment systems.

As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.

The Customer Assist Specialist supports customers through text chat and phone calls, tracks data on tech and customer service concerns to support both the franchising teams and the technology department, and creates reports with concerns to tech and customer service issues in a precise and meaningful manner.

The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.

You will deliver high-quality customer training to end users of Zenoti systems, develop standardized instructional materials and training curriculum, and work with customers to identify training needs, deliver customer training plans, and be a product knowledge expert, remaining up to date with product knowledge, business flow, sales process and market dynamics.

The Contact Center Lead assists with the day-to-day operations of the contact center, including assisting agents, monitoring production, and conducting training. The Contact Center Lead reports directly to the Operations Manager and is responsible for helping the ERD team meet daily, weekly, monthly, and quarterly goals. This role involves reporting, trend analysis, live call monitoring, team motivation, and identifying improvement opportunities.

As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management in this fully remote position. You'll answer inbound calls, manage copay collections, create partner cases, and maintain billing ledgers to deliver accessible, high-quality care!

You will deliver high-quality customer training to end users of Zenoti systems, working within our product implementation and adoption teams. You will develop standardized instructional materials and training curriculum with clear learning objectives and outcomes, while also identifying training needs and delivering customer training plans through various channels.